From Thursday, December 22, 2011 at 8pm EST until Tuesday, December 27, 2011 at 6am EST support will be very limited for the holidays.Â All staff will be home with their families with a few on call should the unexpected take place.Â Full support will resume that Tuesday at 6am EST.Â We appreciate your understanding and wish everyone a very Merry Chirstmas, Yule, Hanukkah, and Holiday Season!
During limited support times, support is limited to TROUBLE TICKETS ONLY of the HIGH PRIORITIES.Â If you submit a ticket of low or medium priorities, it will not be answered until LIMITED SUPPORT has ended.Â Any issues that include server outages, website outages, comprimised data, and critical errors should be reported with "High" priority in the support ticket.Â These tickets are answered IMMEDIATELY and are sent directly to a staff members mobile device.Â Other thickets will be held in the queue until full staff arrives back on site.
Telephone lines will go directly to voice mail boxes.Â Staff will not check these mail boxes until after the LIMITED SUPPORT period.Â So be sure to address any criticial issues as "High" priority through the ticket system.
When you send email to the ticket system, you must set that email priority as "HIGH".Â Our system will interpret it as a high priority email.Â Please be courtious and make sure if you submit an email that it is not set to high priority automatically.
Saturday, December 10, 2011