Friday, May 17, 2013
We will be doing some routine maintenance on our servers starting today at 5pm EST and running until midnight. No downtimes are expected, though your server may seem to respond a little slower than usual.
Thursday, March 28, 2013
First of all, we would love to wish everyone a very happy Easter holidays. Starting Friday, March 29, 2013 we will only have the staff necessary on the scheduel to keep servers running smoothly and answer support tickets. Everything will return to normal on Tuesday, April 2nd, 2013. There will be very few staff that will be working so please be mindful when filing your tickets and...
Tuesday, March 19, 2013
We have changed all the control panel URL's for hosting for more sanity. Instead of the old https://yourbox.goldsboronetworks.com:10000/ it can be accessed by simply doing yourbox.goldsboronetworks.com. You will be automatically redirected to https://yourbox.goldsboronetworks.com (without the :10000's)
Monday, March 18, 2013
BOX20 Hard Disk Failure - This morning at 7:00am EDT we began to receive messages from SMART (a program that monitors the hard drive's integrity) that some anomalous issues were taking place. After investigating and concluding our investigation of the logs just a few minutes ago, we began to see that there were many uncorrectable read and write errors it was getting progressively worse....
Tuesday, March 12, 2013
We will be conducting maintenance on our billing system March 12, 2013 for important security updates. We will be taking the system offline beginning at 10:30PM EDT and do not expect it to be back online until 11:00PM EDT. During this time support may be sluggish or unresponsive but live chat will not be effected by the update. Thank you for your patience!
Saturday, March 9, 2013
NEW! Project Manager ! We are happy to introduce a new project management system to better support our clients with large website support and development. This system aims to connect both the developers and clients with each other during the course of the project. This system also gives a real-time readout of the hours used, by whom has used the hours, and what tasks are...
Thursday, January 24, 2013
Today we have made our late fees more relaxed as well as giving all customers a longer grace-period. Here are the details for the new changes: Grace Period: 14 days (before past due fee is applied) Past-Due Fee: 5% of invoice or $10.00 Minimum (was 5% of invoice or $15.00 minimum) The suspension dates and termination dates all remain the same: Suspension: 30 days past due...
Monday, January 21, 2013
In observation of Martin Luther King Jr Day, a US Federal Holiday, our staff will be limited on Monday, January 21, 2013. Support may be slow, but our sales and billing departements will be closed and will reopen normally on Tuesday, January 22, 2013.
Monday, January 21, 2013
We have added a detailed list of coverage for all of those whom have subscribed to the support contracts. You can download these and print them out for record by visiting the services menu and looking for the service details under your support contract. You can contact our support department for more information.
Monday, September 3, 2012
In honor of Labor Day, a United States Federal Holiday, we will have limited support as well as a closed sales, billing, and project development departments. If you have any meetings already scheduled, just follow the same instructions you were given when calling through the phone system. We would like to wish everyone a happy and safe Labor Day weekend.